live chat representative

Remote, USA Full-time Posted 2025-05-16

We are currently seeking a Live Chat Representative with strong communication skills and a passion for providing excellent customer support. This is a full-time remote position offering competitive pay, growth opportunities, and a supportive team environment.

Responsibilities: ? Provide real-time support to clients and candidates via live chat ? Respond promptly to inquiries about job openings, applications, and company services ? Resolve customer concerns efficiently with empathy and professionalism ? Accurately document conversations and update internal systems ? Collaborate with other departments to ensure customer satisfaction ? Maintain knowledge of company services, procedures, and compliance policies ? Deliver a positive and helpful experience in every interaction

Required Education and Experience:
? High School Diploma or equivalent; some college preferred
? 1-2 years of experience in customer service, live chat, or call center roles
? Excellent written communication and typing skills
? Proficient in MS Office and chat software tools (e.g., Zendesk, Intercom, LiveChat)
? Ability to multitask and remain calm under pressure
? Strong attention to detail and organizational skills
? Customer-focused with a problem-solving mindset
? Must be able to work independently and in a team-oriented environment

Company Description24/7 AllStaff is a full-service staffing agency nationwide!

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live chat representative

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