systems analyst lead - Digital Display Platform (Remote- 3rd Shift)

Employer Industry: Coffee Retail

Why consider this job opportunity...
• Competitive pay
• Comprehensive benefits package including health coverage, tuition coverage, and stock & savings programs
• Flexible scheduling and opportunities for paid time off
• Hybrid work environment with remote work options
• Chance to work for a company that values diversity and inclusion

What to Expect (Job Responsibilities):
• Support installation of new retail technology by validating SOW requirements and deliverables
• Provide technical training for onboarding of new team members supporting lifecycle projects
• Coordinate issue resolution with vendors and cross-functional teams
• Develop and facilitate system training
• Partner with key stakeholders to propose solutions/improvements for retail technology lifecycle installations

What is Required (Qualifications):
• Minimum of five years' experience as a Retail Technology Support Analyst
• Experience using Agile methodology or mindset
• Bachelor's Degree or relevant experience
• Demonstrates working knowledge of all facets of retail hardware and technology operations
• Previous Field Service Technician Installation Experience

How to Stand Out (Preferred Qualifications):
• Strong knowledge of hardware configuration and key integration points of relevant applications/modules/platforms
• Working understanding of continuous improvement mindset and methodologies
• Ability to couple technology expertise with deep understanding of business operations
• Collaboratively and objectively assess benefits, costs, and viability of proposed solution options
• Previous Field Service Technician Installation Experience

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