Part-Time Customer Service Agent

Job Number: REQ_0000064599

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State College of Agricultural Sciences seeks to hire a part-time customer service agent. The position is responsible for assisting with customer phone calls and emails, processing customer registrations and website orders in appropriate digital registration systems, and providing support for customer questions and/or needs regarding order support, website orders, website technical support, digital product access, and general Extension support questions and call routing. This position also assists with data entry and record management in Salesforce, which includes ensuring contact, account, order, and other key data is up to date and accurate. The customer support representative will engage customers and clientele daily, so candidates should enjoy assisting people and creating an environment welcoming all customers. A basic understanding of computers, strong technical and organizational skills, and interpersonal skills are required. Training will be held in person in our office at University Park. Once trained, the position will be remote, with occasional needs to be in person in the office. The call center is open Monday through Friday, 8:00 AM to 5:00 PM.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

University Park, PA