Remote Customer Service Representative

About Us: Since 2006 Moldman has been fighting mold with friendly service and no scare tactics. We pride ourselves on our commitment to quality and care for our customers. We specialize in water damage restoration and mold remediation, offering fast, reliable services to homeowners throughout the Chicago area. We are looking to expand our team with a friendly and reliable Customer Service Representative / Appointment Scheduler to support our operations and provide an outstanding experience for our clients.

Position Overview: As a Customer Service Representative / Appointment Scheduler, you?ll be the first point of contact for customers who need our help. Your main duties will include answering phones, responding to customer web inquiries and emails, scheduling appointments, and other administrative tasks as needed. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work independently while managing a variety of tasks. Remote position with some time in the office required for meetings and training.

Key Responsibilities: ? Answer inbound calls and respond to customer inquiries regarding water damage and mold remediation services. ? Schedule appointments for on-site estimates, inspections and services. ? Gather and input customer information accurately into our job tracking software. ? Provide timely responses to customer emails and web inquiries, ensuring all communication is professional and clear. ? Assist with light administrative tasks, including filing, data entry, and invoicing. ? Follow up with customers to solicit reviews and feedback on completed jobs. ? Keep accurate records and make relevant notes in the job tracking software to ensure smooth transactions for technicians and the rest of the team. ? Provide excellent customer service, ensuring every customer has a positive experience.

Qualifications: ? Previous customer service experience, especially in a call center or scheduling capacity, is preferred but not required. ? Strong communication skills?friendly, clear, and professional when speaking with customers. ? Excellent organizational skills and attention to detail. ? Ability to work independently and manage multiple tasks in a fast-paced environment. ? Reliable internet connection if working remotely. ? Strong problem-solving abilities and a positive attitude. ? We?ll train the right person, no mold experience needed.

Why Work at Moldman?
? Competitive pay range of $20-$22 per hour, depending on experience.
? Flexible, remote work environment (with a Chicago-based company).
? Supportive, friendly team culture with healthcare benefits and 2 weeks paid vacation to start.
? Opportunity for career advancement with a growing company.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance

Shift:
? Day shift

Ability to Commute:
? Chicago, IL 60608 (Preferred)

Ability to Relocate:
? Chicago, IL 60608: Relocate before starting work (Required)

Work Location: Hybrid remote in Chicago, IL 60608