[Remote Part-time jobs] Amazon (Virtual) Customer Service Associate - WFH
Remote, USA
Full-time
Posted 2025-05-16
Amazon is looking for motivated individuals to join our Virtual Customer Service team. As a Customer Service Associate, you will play a critical role in creating a world-class customer experience for Amazon customers. You'll be responsible for assisting customers with a wide range of inquiries, from product support to order status, and everything in between. If you're a people-person and enjoy helping others, this role is perfect for you. Key Responsibilities: ? Provide exceptional customer service through various channels such as phone, email, and chat. ? Act as the first point of contact for Amazon customers and resolve their inquiries and issues efficiently. ? Ensure customer problems are resolved with a one-call resolution approach. ? Maintain a high level of product and service knowledge to effectively assist customers. ? Assist customers with navigating Amazon's website and mobile applications. ? Document customer interactions with accuracy. Qualifications: ? High school diploma or equivalent. ? Excellent communication and interpersonal skills. ? Strong typing and computer navigation skills. ? Ability to work in a fast-paced and dynamic environment. ? Self-discipline and the ability to work independently. ? Previous customer service experience is a plus but not required. Work Environment: This is a remote, part-time position, allowing you to work from the comfort of your home. You will need a quiet, distraction-free workspace and a reliable internet connection. Training and support will be provided to help you excel in your role.
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