CLX Pet Specialist

We?re looking for a highly motivated, positive, and animal-loving Pet Specialist to help deliver an amazing customer experience and drive customer loyalty.
As part of the Pet claims experience team you?ll ensure an efficient, surprisingly delightful, and solution-driven experience for our customers by answering claim questions and educating on claim outcomes in a clear and concise manner.
In this role you?ll
? Flex your creativity by adapting your support style to meet each customer?s unique needs in a wide variety of situations
? Build customer confidence in our brand by showcasing deep knowledge of our pet insurance offering
? Identify and communicate critical pain points of our customer user experience, with a solution-oriented mindset
? Interact closely with our Claims Advocates to resolve open claims quickly
? Bring our values to life through your interactions, while building community across our teams and the company as a whole
What you?ll need
? Prior employment in veterinary medicine (small animal) or pet health insurance
? Experience using a customer-centric approach to de-escalate and problem solve
? Ability to work across multiple support channels, depending on business needs
? Empathy, patience, and a passion for outstanding customer experiences and education
? Strong verbal and written communication skills
? Comfortable navigating multiple systems and programs at once (experience with Zendesk and Talkdesk, an advantage)
? Please note that we are unable to sponsor applicants for work visas
? *Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico
Lemonade's US base salary range for this full-time position is $22.11-$24.03 per hour, plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.