Customer Service/Sales Representative

eCommerce Customer Service & Sales Representative Description B&H Industrial is a family-owned, third-generation industrial supply company founded in 1976. We seek an additional and exceptional Customer Service/Sales Representative to join our team! Job Description: B&H seeks exceptional customer service to ensure customer satisfaction and maintain a positive relationship with our clients. To be successful in this role, you need to be highly organized and detail-oriented, an excellent time manager, and be able to handle high-volume calls and emails in a consistently friendly and efficient manner. Main Job Duties: ? Manage and assign emails ? Process invoices from suppliers ? Deliver customer invoices ? Receive payments from customers and run credit card transactions ? Enter tracking numbers into ERP and eCommerce websites ? Manage high-volume phone calls from customers and vendors ? Provide verbal and email quotes to customers ? Communicate with vendors to confirm price and availability ? Process orders with vendors and confirm order acknowledgments ? Keep track of backorders and follow up with vendors and customers with ship dates ? Prepare and reconcile monthly payments to vendors ? Keep track of past-due invoices Skills: ? Excellent verbal, written, and typing skills ? Highly detail-oriented ? Proactive work ethic and communication ? High-level organizational skills ? Friendly and patient demeanor in a fast-paced environment ? Proficient in Microsoft Office ? Experience with eCommerce software ? Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus ? Ability to maintain confidential financial documentation ? Require minimal supervision to complete work and meet deadlines Requirements: ? E-commerce/Support & Sales: 3 years (Required) ? A reliable and fast internet connection is required for this position. We offer two weeks of paid time off, plus all major holidays, one-hour paid lunch, annual raises, and annual bonuses. Benefits: ? Health Insurance ? 401(k) matching ? Paid time off ? Parental leave ? Work from home ? Equipment provided B&H is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment in accordance with all local, state, and federal laws. Salary $22 - $24 per hour