Remote Customer Support Representative at Hulu

Hulu is seeking a motivated and customer-centric individual to join our remote customer support team. As a Customer Support Representative, you will play a crucial role in ensuring our subscribers receive the best possible assistance, creating positive interactions and resolving inquiries with efficiency and empathy. Key Responsibilities: ? * Provide exceptional customer support through various... channels, including email, chat, and phone. ? * Troubleshoot and resolve subscriber issues related to account management, billing, streaming, and more. ? * Collaborate with cross-functional teams to address and escalate complex customer concerns. ? * Stay up-to-date with Hulu content offerings and technical updates to provide accurate information to subscribers. ? * Document and track customer interactions in the system to improve service quality. ? Required Skills: ? * Excellent communication skills, both written and verbal. ? * Strong problem-solving abilities with a customer-centric approach. ? * Comfortable working independently in a remote setting. ? * Tech-savvy with the ability to navigate and troubleshoot streaming platforms. ? * Previous experience in customer support or a related field is a plus. ? How to Apply: If you are passionate about delivering outstanding customer support and want to be part of a cutting-edge entertainment company, we encourage you to apply. Visit our careers page. Benefits: ? * Competitive salary ? * Comprehensive health and wellness benefits ? * Generous paid time off ? * Employee discounts on Hulu subscriptions ? * Opportunities for career growth and development ? Embark on an exciting journey with Hulu and be part of a team that values innovation, diversity, and exceptional customer service. Apply today and help shape the future of entertainment

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