Live Chat Representative
Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.
Key Responsibilities: ? Engage with customers through live chat to promptly address questions, concerns, and issues. ? Resolve customer inquiries by providing accurate information about products, services, or account details. ? Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed. ? Track and document customer interactions, updates, and resolutions in the company?s CRM or ticketing system. ? Collaborate with other customer support teams to improve the overall customer experience. ? Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience. ? Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.
Requirements: ? Strong written communication skills with excellent grammar and spelling. ? Problem-solving abilities and comfort with troubleshooting. ? Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously. ? Experience in customer service or a similar support role is preferred. ? Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.
Job Type: Full-time / Part-time / Remote
Similar Remote Jobs
Live Chat Representative
Posted on: 20-01-2025 00:00
Remote Claims Representative
Posted on: 20-01-2025 00:00
Filing, Data Entry
Posted on: 20-01-2025 00:00
Social Media Moderator
Posted on: 20-01-2025 00:00
Family Support Advisor
Posted on: 20-01-2025 00:00
Live Chat Agent
Posted on: 20-01-2025 00:00
Online Transcription Expert
Posted on: 20-01-2025 00:00
Online Feedback Provider
Posted on: 20-01-2025 00:00
Healthcare Documentation Specialist
Posted on: 20-01-2025 00:00
Data Entry Associate
Posted on: 20-01-2025 00:00
Customer Service Representative - Seasonal
Posted on: 19-02-2025 06:29
Content Moderator - Yelp, Spam Comment Removal Specialist
Posted on: 16-07-2024 19:01
US Pharma Customer Team Representative (CTR)
Posted on: 19-02-2025 06:28
Security Officer - FT Nights (11pm-7am) - Warren Campus
Posted on: 16-07-2024 18:49
Doordash bulk Jobs Remote (From Home, Entry Level)
Posted on: 22-09-2024 00:00
Contract Specialist (100% virtual)
Posted on: 06-10-2024 00:00
Package Center Associate
Posted on: 02-08-2024 17:49
Amazon Customer Service Work From Home Opportunities in the United States
Posted on: 15-11-2024 04:55
Manager, Commercialization Engineer at The Coca-Cola Company
Posted on: 18-12-2024 18:22
Cold Calling Sales Representative (Remote, Night Shift)
Posted on: 02-01-2025 03:58