Customer Service Representative - After Hours (REMOTE - US Hours)

Remote, USA Full-time Posted 2025-05-16

This a Full Remote job, the offer is available from: United States

Our Client based in the US is offering Elderly Home Based Care and various other services.

They are seeking a Customer Services Representative to join their after hours team.

Fully remote position but based in South Africa.

The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.

Responsibilities
? Answer all incoming calls.
? Resolve client and nurse queries that are within the scope of after-hours.
? Provide timely responses to queries that come in our texting platform.
? Notify clients and replace caregiver callouts as necessary.
? Confirm caregivers 1-2 hours before shift start.
? Perform initial intake for callers potentially interested in services.
? Document all scenarios on our platform, as well as update caregiver schedules as needed.
? Non-urgent Admin projects if time allows.

Requirements

Skills
? Fluent in English
? Compassionate and confident
? Responsible and reliable
? 10+ years? work experience in customer service + office duties.
? Adaptable and flexible regarding work hours
? Impeccable phone and computer skills
? Staffing and/or health care experience
? Experience working remotely and independently to the USA.
? Quiet and professional work-from-home environment
? Remotely set up with Wi-Fi and load-shedding back-up

This offer from 'iSTA Solutions' has been enriched by Jobgether.com and got a NaN% flex score.

Apply!

Apply for the Job

Customer Service Representative - After Hours (REMOTE - US Hours)

Similar Remote Jobs

Customer Service Representative - After Hours (REMOTE - US Hours)

Online ESL Educator Position in Quincy | Remote Teaching Opportunity

Sr Site Merchandiser - Electronics (Full Time Remote or Hybrid)

Remote Inside Sales Representative: Work from Anywhere, No Cold Calling

Customer Service Remote Part Time Work From Home Data Entry

Short Term Rentals Side Hustler | Expert (Airbnb, Turo, Vrbo)

Coca-Cola Sales Merchandiser Job at Coca Cola in South Jordan

Business Systems Analyst with SQL Experience - Work From Home

Data Entry Specialist - Work remote worldwide/ no experience needed/

Work from Home Customer Service - Phone & Email Support

Pharmacy Call Center Representative

(Entry Level/No Experience Required) Walmart Data Entry Work From...

Mail Processing Associate

Senior Associate, Merchant Strategy & Operations

Manager-Digital Product Mgmt

Brand Designer (Freelance, Flexible Schedule)

Call Center Customer Service Representative Overnight

Incident Response Principal Consultant - Weekend Shift (Remote)

EMEIA Design Associate

EDI Project Manager (Part Time)