Travel Customer Onboarding Manager

At American Express Global Business Travel, we are looking for a Travel Customer Onboarding Manager who is passionate about helping our customers get the most out of their travel solutions. As a Travel Customer Onboarding Manager, you will be responsible for overseeing the onboarding process from beginning to end. You will be responsible for developing and executing an onboarding strategy to ensure our customers receive the best possible experience, as well as identifying and resolving any onboarding issues.The ideal candidate for this position will have a proven track record of success in customer onboarding, excellent communication and problem-solving skills, and a passion for delivering the highest level of customer service. You must also have a strong understanding of the travel industry and be willing to take initiative to ensure customer success. If you are looking for an opportunity to make a lasting impact on our business, this is the job for you!

Responsibilities: Develop and execute an onboarding strategy to ensure our customers receive the best possible experience. Identify and resolve any onboarding issues. Manage the onboarding process from beginning to end. Provide excellent customer service and ensure customer success. Stay up to date on the latest travel industry trends and regulations. Build and maintain relationships with customers. Track onboarding performance and success metrics. Monitor customer feedback to identify areas for improvement. Take initiative to suggest and implement process changes. Develop and present onboarding training materials for customers.

American Express Global Business Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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