Work at Home Customer Service Agent (Full-Time & Part-Time) (NE)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity
? Salary up to $16.10/hour
? Regular raises awarded based on tenure and performance
? Opportunity for career advancement within the organization
? Fun and engaging work environment with casual dress code
? Incentives and prizes, including electronics and trips, for outstanding performance
? Comprehensive benefits package including medical, dental, and vision coverage options

What To Expect (Job Responsibilities)
? Listen to customers, understand their needs, and resolve customer issues
? Utilize systems and technology to complete account management tasks
? Recognize sales opportunities and apply sales skills to upgrade
? Ensure first call resolution through effective problem-solving and call handling
? Appropriately escalate customer dissatisfaction to the managerial team

What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Ability to type swiftly and accurately (20+ words a minute)
? Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How To Stand Out (Preferred Qualifications)
? Experience in customer service or sales
? Strong aptitude for conflict resolution and negotiation
? Ability to thrive in a fast-paced environment with changing dynamics

#BusinessProcessOutsourcing #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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