Helpdesk Technician I
Job Responsibilities: ? Provide technical end-user support via telephone, email, or web chat. ? Provide restorative or maintenance actions to resolve end-user problems. ? Respond to end-user problems based on standard procedures. ? Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Additional Note:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Requirements: ? Bachelor's degree or vocational in IT-related courses is a plus. ? Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. ? Excellent in oral and written English communication. ? Excellent customer service skills. ? Must consistently meet or exceed required performance criteria. ? Able and willing to take several calls a day when necessary. ? Familiarity and good working knowledge in PC hardware and software troubleshooting. ? Prior Software Application support (e.g. Outlook, etc.) experience is a plus. ? Prior BPO experience in Technical Support is a plus. ? Familiarity with ticketing system, a strong advantage. ? Must be willing to work in different shifts. ? Fresh graduates are encouraged to apply.
Listed salary ranges may vary based on experience, qualifications, and local market.
Similar Remote Jobs
Helpdesk Technician I
Posted on: 28-11-2024 04:55
Doordash careers remote
Posted on: 28-11-2024 04:55
HotShot Owner Operator
Posted on: 28-11-2024 04:55
DoorDash Courier Driver
Posted on: 28-11-2024 04:55
Virtual Data Entry
Posted on: 28-11-2024 04:55
Virtual Educational Diagnostician
Posted on: 28-11-2024 04:55
Product Testing Assistant
Posted on: 28-11-2024 04:55
Product Inspection Tester
Posted on: 28-11-2024 04:55
Mental Well-Being Advocate/Neurodiversity
Posted on: 28-11-2024 04:55
Technical Product Lead
Posted on: 28-11-2024 04:55
Entry Level Fedex data entry jobs (Work At Home)
Posted on: 27-02-2025 00:00
Remote Business Major Internships, Part-time, $23/hr., Cust Serv
Posted on: 17-02-2025 05:59
Data Entry - Vermont Only - Not Remote
Posted on: 07-09-2024 00:00
Online Remote Customer Service Representative at Southwest Airlines
Posted on: 15-09-2024 00:00
Senior Provider Relations Advocate - Remote within Louisiana
Posted on: 02-08-2024 17:49
Product Manager ? State Expansion
Posted on: 27-02-2025 00:00
Yelp Data Entry Job (Entry Level) In Iceland
Posted on: 16-07-2024 18:52
Data Entry Clerk - Remote (Microsoft)
Posted on: 25-08-2024 00:00
Customer Care Specialist - FULLY REMOTE IN US
Posted on: 07-11-2024 05:43
Data Entry Clerk (Part-Time)
Posted on: 31-01-2025 10:03