Customer Service Associate - Remote

Qleen makes it easy for homeowners to automate their chores, from house cleaning to yard maintenance, window cleaning, and pool maintenance.

With our fully vetted service providers, super-easy online booking application, and A+ customer service team, Qleen makes it easy for customers to manage their household work.

We are looking to grow our customer service and service provider service teams.

You might be the customer service team member we need if you are the following:
?etailed: You are thorough in your work and with tracking progress on your tasks
?elf Managing: Can work with little to no supervision
?eady & Willing: Can take on interesting and uncommon customer service issues
?omputer Skills: Able to work with applications you haven't seen before and know how to troubleshoot common computer issues
?uality: You are always professional, efficient, consistent, and honest to your co-workers and to yourself

What You Will Be Doing
?ou will be the first point of contact in our call center answering incoming calls from customers and Service Providers.
?espond to customer emails, texts, and web chat inquiries.
?elp customers with bookings, including booking a service, canceling, and rescheduling.
?elp Service Providers with questions or issues regarding Work Orders and policy questions.
?elp customers and Service Providers troubleshoot software issues
?ork as part of a fully remote team, utilizing technology that allows for team communication, training, and meetings

Skills Needed
?ble to analyze customer emails and provide a thoughtful response that addresses all aspects of a customer's concern
?ble to handle incoming phone calls from customers without getting nervous
?rack multiple issues at the same time
?bility to troubleshoot software malfunctions
?ble to work efficiently on a remote-based team of co-workers

PLEASE NOTE: This is a remote job, but only available for residents of Arizona

Required
? computer and quiet place to work
? good internet connection
?ust be a resident of Arizona

Compensation Pay Range
?17.50 to $20.50/hr
?ased on experience
?ealth Insurance Benefits available
?aid Time Off

You can learn more about us at www.qleen.com.

Apply!