Remote Customer Experience Representative

We are seeking a motivated and customer-focused administrator to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service, administration, and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions... experience.

Responsibilities: ? Responding to customer inquiries and customer needs via phone, email, chat, in a timely and professional manner. ? Resolving customer issues and complaints in a friendly and efficient manner. ? Providing information, troubleshooting, and technical support to customers. ? Maintaining accurate records of customer interactions and transactions. ? Collaborating with service and support teams to ensure customer satisfaction. ? Participating in training sessions to improve product knowledge and customer service skills. ? Communicating with customers to gather feedback on products, services, and needs. ? Documenting and updating customer records. ? Routing and assigning service calls to ensure desired service response times are met. ? Providing regular updates to management on customer feedback, concerns, and issues. ? Collaborating with other departments to ensure that customer needs are being met. ? Participating in team meetings and providing input on ways to improve the customer experience.

Qualifications: ? High school diploma or equivalent required; AA or AS and above degree preferred. ? Previous experience in customer service in an office or administrative role required. ? Excellent communication skills, both written and verbal. ? Clear and professional speaking voice ? Strong problem-solving and decision-making skills. ? Ability to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations ? Ability to push, pull and lift up to 25 lbs occasionally. ? Ability to type and operate office technology.

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