PT CUSTOMER SERVICE REPRESENTATIVE - WORK FROM HOME

Employer Industry: Customer Support Services

Why Consider This Job Opportunity...
? Competitive pay
? Opportunity for career advancement and growth within the organization
? Work remotely from anywhere in the U.S.
? Supportive and collaborative work environment
? Chance to make a positive impact on customer satisfaction and experience

What To Expect (Job Responsibilities)
? Respond to customer queries in a timely and accurate manner via phone, email, or chat
? Identify customer needs and assist them in utilizing specific features
? Analyze and report product malfunctions to improve service quality
? Update internal CRM with information regarding technical issues and customer interactions
? Monitor customer complaints on social media and proactively reach out to provide assistance

What Is Required (Qualifications)
? Must be available and punctual for scheduled work shifts
? Exceptional phone and listening skills
? Exceptional written and verbal communication skills
? Experience in customer service roles, preferably in a remote setting
? Familiarity with CRM systems and social media monitoring

How To Stand Out (Preferred Qualifications)
? Previous experience in a technical support or customer service role
? Knowledge of industry-specific products or services
? Ability to analyze data and report findings effectively
? Strong problem-solving skills
? Experience engaging with customers on social media platforms

#CustomerSupport #RemoteWork #CareerOpportunity #CompetitivePay #CustomerSatisfaction

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