Client Support Specialist - Work From Home

We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user... experience. ? Responsibilities: ? Client Assistance: ? Guide ClinicMind clients in maximizing the system's utility. ? Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale. ? Problem-Solving: ? Troubleshoot issues encountered by users. ? Understand the objectives behind users? actions and identify any obstacles they may face. ? Inquiries and Training: ? Address basic medical billing questions after completing mandatory on-the-job training. ? Collaboration: ? Work closely with our software support and account management teams to resolve client issues effectively. ? Determine when an issue needs to be escalated to other departments for resolution. ? Communication: ? Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system. ? Escalation and Risk Management: ? Identify practices at risk of attrition and escalate to the appropriate resource. ? Recognize tone, keywords, and signs of frustration to address client concerns proactively. ? Administrative Duties: ? Ensure accurate documentation of all client interactions. ? Follow up on client interactions as per established procedures. ? Additional Responsibilities: ? Perform other duties as assigned by management, adhering to the dynamic needs of the department.

Qualifications: ? Proven experience in customer support or a similar role. ? Excellent problem-solving and analytical skills. ? Strong verbal and written communication abilities. ? Ability to work effectively in a team and independently. ? Familiarity with medical billing processes is a plus. ? Proficiency in using various communication platforms including live chat and social media. ? Commitment to providing high-quality support to enhance client satisfaction.

Position Requirements: ? Must have stable internet connection minimum of 5 MBPS ? Must have a mobile data plan as a backup ? Must be in a quiet environment ? Must be comfortable working the US business hours ? Must own a PC with at least 8 GB of memory ? Must have a camera to use for meeting conferences (google meet, zoom

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